Google is studying and working to fix the bug recorded in Pixel 6 and 7 mobiles with various user profiles after downloading Android 14, which causes errors when accessing the device’s storage.
The tech manufacturer released the latest update of its operating system earlier this month, with new customization functions, as well as features focused on health monitoring, security and accessibility. Some of the users who downloaded the latest iteration of Android noticed days after its launch a series of problems in the Pixel 6 family of ‘smartphones’, although new cases have subsequently been known in Pixel 7 devices.
These problems were related to access to the device’s storage and there were several who agreed that this failure could be due to the fact that their devices had multiple user profiles registered. Google has now commented through its Issue Tracker page that it is investigating this issue and is “working hard” to fix it, without specifying the models affected by this flaw. More recently, Google Support Community Manager for Pixel phones, Cami V., has indicated in an update that the company is aware that this issue “occurs on Pixel 6 and later model devices” with multiple users set up, in addition to the primary user.
These can be guests, restricted profiles and child users. The company has noted in this release that this issue can prevent the user from accessing their media storage, but that it sometimes goes so far as to reboot the device with a ‘Factory Data Reset’ message. If accepted, data that has not been backed up may be lost and, if rejected, the device restarts with the ‘Pixel is booting’ notification.
Google has indicated that it is still working on solutions to fix this bug and for users who do not experience this issue, it recommends avoiding creating or logging in as a secondary user on the device, until the update that fixes it is available.